Cypress Authority Services LLC
Refund Policy
Effective June 16, 2026
The short version
Two buckets on every invoice: the Cypress service fee (what you pay us for the work) and the pass-through fees (what we pay the government or a regulated partner on your behalf). We refund service fees per the rules below. We cannot refund pass-through fees because the agency or partner does not refund them to us.
1. New-authority refunds — the 21-day vetting window
In plain English: FMCSA takes about three weeks to review a new authority application. If they say no during that window, you get the Cypress service fee back. The $300 FMCSA registration fee is still gone because FMCSA does not refund it.
Per our internal architecture decision ADR-CY-005, every new authority application is tracked against the 21-day FMCSA vetting window from filing date. If FMCSA issues a NOT_AUTHORIZED determination within that window, Cypress will refund the service-fee portion of your order in full to the original payment method within 10 business days of confirmation. Pass-through line items remain non-refundable per Section 3 below.
2. Cancellation before submission
In plain English: If you cancel before we submit your paperwork to the government, you get the Cypress service fee back. We have not yet paid the government, so nothing is locked in.
Cancellation requests received before Cypress submits the underlying filing are honored at 100% of the service-fee portion. Pass-through fees collected but not yet remitted will also be returned, since they have not yet left Cypress. Cancel from your dashboard or by emailing [email protected].
3. Pass-through fees are non-refundable
In plain English: Government fees and regulated-partner fees do not come back to us. We cannot return what we no longer have.
Per our internal architecture decision ADR-CY-004, every line item on your invoice carries an explicit pass-through flag. Items flagged pass-through are remitted directly to the underlying agency (FMCSA, state Secretary of State, IRS, state DOT, state DMV) or to a regulated partner (BOC-3 process agent, registered agent, drug-and-alcohol consortium). These agencies and partners do not refund Cypress, so Cypress cannot refund you for those amounts. We do not, and will not, mark up pass-through line items — the no-refund treatment is the cost of the underlying government or partner action, not a Cypress retention.
4. Line-item refund table
| Line item | Classification | Refundable | Rule |
|---|---|---|---|
| Cypress LLC formation service fee | Service | Yes | Refunded if cancelled before state filing is submitted. |
| Cypress authority filing service fee | Service | Yes | Refunded if FMCSA issues NOT_AUTHORIZED within the 21-day vetting window. |
| Cypress bundle premium (LLC + Authority) | Service | Yes | Refunded pro-rata for any service portion not yet performed. |
| State LLC filing fee (e.g. Delaware $110) | Pass-through | No | Paid to the state. State does not refund once filed. |
| FMCSA registration fee ($300) | Pass-through | No | Paid to FMCSA. Non-refundable per 49 CFR §389 even on NOT_AUTHORIZED. |
| UCR annual bracket fee | Pass-through | No | Paid to base-state UCR administrator. Non-refundable. |
| BOC-3 process-agent partner cost | Pass-through | No | Paid to the process-agent firm. Non-refundable once designation is filed. |
| Registered agent partner cost | Pass-through | No | Paid to the registered-agent firm. Non-refundable for the current term. |
| IRS Form 2290 HVUT amount | Pass-through | No | Paid to the IRS. Refundable only via IRS Form 8849 if vehicle sold or destroyed. |
| IRP / IFTA per-vehicle, per-mile fees | Pass-through | No | Paid to the IRP / IFTA base-state administrator. Non-refundable. |
| MVR pull fee | Pass-through | No | Paid to the state DMV. Non-refundable per state DMV policy. |
5. Recurring services
Recurring compliance services (UCR annual, MCS-150 biennial, IRP annual, IFTA quarterly, 2290 annual, D&A monthly, MVR pulls, CSA monitoring) renew automatically. You may cancel any recurring service from your dashboard before the next renewal charge to avoid the next cycle. Cycles already invoiced and remitted to the underlying agency or partner are not refundable.
6. Chargebacks
If you dispute a charge with your card issuer instead of contacting us, we will respond to the chargeback with the order confirmation, the engagement agreement, the filing receipt, and this refund policy. We would much rather work through the question with you directly — please write to [email protected] first.
7. Contact
Refund or billing questions: [email protected].